See the experience through the eyes of the customer trying to act.
A broader review of the website around the customer actions that matter commercially, from understanding the offer through to enquiry, booking, purchase or another important next step.
The customer does not experience your website in sections.
They move through a journey. The review looks at how the pieces work together rather than judging pages in isolation.
Relevance
Does the landing experience match why the customer arrived?
Clarity
Can they quickly understand what you do, who it is for and whether it fits?
Confidence
Is there enough useful evidence to reduce uncertainty?
Next step
Is enquiry, booking, buying or contacting easier than abandoning the journey?
Broader than a Snapshot. Still focused on what matters.
The review is shaped by the commercially important actions and pages you identify in the intake.
Review the connected path rather than a single isolated page.
Inspect whether the experience changes materially across devices.
Assess how clearly the site explains the offer and reduces customer uncertainty.
Separate what matters from improvements that are merely nice to have.
Choose based on how broad the question is.
If one journey or issue is the concern, start smaller. If the customer experience spans several pages or actions, use the deeper review.
$89
One priority website journey, concise written findings and one clarification question.
$249
A broader assessment across the commercially important website journey, with prioritised recommendations and one round of follow-up clarification by email.
Want to see where the journey is losing customers?
Purchase online, complete the intake and tell me which customer actions matter most.