Privacy Policy

Who this policy relates to

This Privacy Policy applies when you visit jaydenwebb.com.au, submit an enquiry, purchase a service, complete a review intake, communicate by email or otherwise provide personal information in connection with the consultancy.

Information that may be collected

The information collected depends on how you use the website and services. It may include:

• your name and email address
• your business name and website address
• information you provide in an enquiry or review intake
• details about the business problem, website, customer journey, marketing or search visibility you want reviewed
• communications sent by email
• information necessary to deliver a purchased consulting or review service
• technical website information such as browser type, device, pages viewed, referral source and approximate location derived from internet traffic data

Please avoid sending passwords, payment card numbers or other sensitive credentials through website forms or normal email unless specifically requested through an appropriate secure process.

How information may be used

Information may be used to:

• respond to enquiries
• understand the problem or service you are asking about
• provide Website Snapshots, Customer Journey Reviews, Visibility Reviews or other consulting services
• prepare quotes, scopes, recommendations or project communications
• process and administer purchases
• maintain reasonable business and accounting records
• improve website usability and understand how visitors use the website
• measure website and marketing performance
• detect technical problems, misuse or security issues
• comply with legal or regulatory obligations where applicable

Personal information is not sold to third parties.

Enquiries and website forms

Website forms are currently used for general enquiries and paid review intake information.

When you submit a form, the information may be stored within the website’s form system and sent by email so the enquiry or purchased service can be handled.

Form submissions may include technical metadata reasonably required for spam prevention, security or administration.

Payments

Fixed-price review purchases are processed through Stripe.

Payment card details are entered into Stripe’s checkout environment rather than being collected directly through this website. Stripe may process personal and payment information in accordance with its own privacy and security practices.

Information about a successful payment may be retained as necessary to administer the service, maintain financial records and deal with refunds, disputes or support requests.

Analytics, cookies and website measurement

This website may use cookies, browser storage and similar technologies to understand website use and improve performance.

Current measurement tools may include Google Analytics, Google Tag Manager and Microsoft Clarity.

Google Analytics

Google Analytics may collect information about website activity such as pages viewed, session information, device type, general traffic source and interactions with the website.

Google Tag Manager

Google Tag Manager is used to manage measurement tags and events on the website. It may help record actions such as clicking a paid-review checkout link or contacting the business.

Microsoft Clarity

Microsoft Clarity may be used to understand how visitors interact with pages through aggregated behavioural information such as clicks, scrolling and session interaction patterns.

These services may process data on infrastructure outside Australia and are subject to their respective privacy terms.

Third-party service providers

Reasonable third-party technology providers may be used to operate the website and business. Depending on the service, these may include:

• website hosting and WordPress infrastructure
• Fluent Forms for website forms
• Microsoft 365 and Outlook for email
• Stripe for payment processing
• Google Analytics and Google Tag Manager for measurement
• Microsoft Clarity for website experience analysis
• other software required to provide a consulting service or complete an agreed project

These providers may process information according to their own terms and privacy policies.

Information is only shared where reasonably necessary to operate the business, deliver a service, process a transaction, comply with law or protect legitimate business interests.

Storage and security

Reasonable steps are taken to protect information from misuse, loss, unauthorised access, modification or disclosure.

These steps may include account authentication, access controls, reputable cloud providers, encrypted website connections and limiting access to information that is required for business purposes.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Access, correction and privacy questions

If you believe personal information held about you is inaccurate, or you would like to request access to information reasonably held about you, contact:

jayden@jaydenwebb.com.au

Reasonable verification may be required before information is released or changed.

There may be circumstances where access cannot be provided, including where doing so would affect another person’s privacy or where retention is required for legitimate legal or business purposes.

How long information is kept

Information is kept for as long as reasonably necessary for the purpose for which it was collected, including service delivery, customer communication, business administration, dispute management and legal or accounting record requirements.

Information that is no longer reasonably required may be deleted, anonymised or securely disposed of where practical.

Changes to this policy

This Privacy Policy may be updated as the website, services, technology providers or legal requirements change.

The current version will be published on this page with the most recent update date shown near the top.

Contact

For questions about this policy or how information is handled, contact: